Refund policy

Last updated: November 2, 2026

At littlelumenli, we offer a straightforward 30-day free return service for products purchased through littlelumenli.shop.

Your return window

You may request a return within 30 calendar days after receiving your purchase, including when you change your mind. A reason is not required.

Please return the product in the condition received, together with its accessories and original packaging where reasonably available. Reasonable unpacking and inspection are permitted. Missing packaging alone does not remove statutory rights.

Damage caused by misuse may affect eligibility under our voluntary return service. This does not limit any remedy required by applicable law.

How to request a free return

Email torlie_karodi@outlook.com with your order number, checkout email address, and the products you wish to return.

We will provide the correct return destination and a prepaid shipping label or another return arrangement at our expense. There are no restocking fees or return handling charges.

For our voluntary return service, please send the goods within 14 calendar days after receiving the return instructions. Retain your shipping receipt until the return is completed.

Contact us before posting a return so we can arrange free shipping. Our business correspondence address is not automatically the designated return facility. Obtaining instructions is an administrative step and does not make statutory cancellation dependent on our approval.

Problems with your purchase

If a product arrives damaged, faulty, incomplete, or different from its description, tell us promptly. Include a description and photographs if reasonably available.

We will provide an appropriate remedy, such as repair, replacement, or refund, and pay the associated shipping costs. Our voluntary 30-day period does not shorten any longer statutory protection.

What we refund

For a complete order returned under this policy, we refund the purchase price paid and standard outbound shipping.

For partial returns, we refund the returned products and delivery charges refundable under applicable law. We will not retrospectively deduct shipping because the retained merchandise falls below the free shipping threshold.

When refunds arrive

We review returns and issue refunds promptly after receiving the goods or sufficient evidence of return, as applicable. Refunds are sent to the original payment method.

After issuance, funds generally appear within 3–7 business days, depending on the payment provider. Mandatory refund deadlines take priority. If the credit has not appeared after seven business days, contact us for assistance.

Cancellations and exchanges

To cancel before dispatch, email us immediately. We will attempt to stop fulfillment. If the order has already shipped, we will explain the applicable return options.

For exchanges, contact us to discuss availability and the appropriate arrangement.

Additional protection for UK consumers

For most online goods purchases, UK consumers may notify us of cancellation within 14 days after delivery and return the goods within the following 14 days, without giving a reason.

We reimburse without undue delay. Unless collection is offered, we may withhold reimbursement until receiving the goods or evidence of return, whichever occurs first, and reimburse within 14 days of that event. If collection is offered, reimbursement is due within 14 days of cancellation.

Standard outbound delivery is refundable. Optional premium delivery supplements need not be refunded unless legally required. Lawful deductions may apply for diminished value caused by handling beyond what is necessary to inspect the goods.

Our free return arrangement applies, and the 30-day service supplements these statutory protections. UK government returns guidance

You may send any clear cancellation statement or use this optional format:

To: littlelumenli, torlie_karodi@outlook.com
I/We cancel the contract for these goods:
Order number:
Ordered on / received on:
Customer name and address:
Date:
Signature, only if submitted on paper: