Shipping policy
Last updated: November 2, 2026
The following delivery arrangements apply to physical products ordered from littlelumenli.shop.
Supported destinations
We accept orders for United States and United Kingdom destinations supported at checkout. Any address restrictions are disclosed before payment.
Processing time
Orders normally leave our fulfillment process within 2–3 business days after payment confirmation. Business days are Monday through Friday, excluding United States public holidays.
If we cannot dispatch within the promised period, we will notify you, provide a revised estimate, and explain cancellation for a prompt full refund. Where required, we will obtain consent to the delay or cancel and refund the purchase. FTC shipping guidance
Transit time
Estimated delivery is 20–45 calendar days after dispatch, separate from processing time.
The relevant estimate is disclosed before purchase. Where required, we obtain agreement to delivery beyond 30 days. UK distance-selling guidance
If delivery exceeds the stated window, contact us for investigation and an appropriate resolution. Carrier inquiries do not extend mandatory delivery or refund deadlines.
Shipping fees
- More than US$30 after discounts: free standard shipping.
- US$30 or less after discounts: shipping charges displayed before payment.
The threshold applies to merchandise, excluding shipping. Any corresponding threshold for another checkout currency will be disclosed.
Taxes and import charges
Applicable sales taxes, VAT, import duties, and necessary customs clearance charges are included in the disclosed total or covered by us.
You are not responsible for additional tax or import charges beyond that amount. Contact us if a delivery provider requests unexpected payment so we can resolve it or arrange reimbursement.
Tracking
After dispatch, email torlie_karodi@outlook.com with your order number and checkout email address to obtain the tracking number and available tracking instructions.
Tracking events depend on carrier scans and may not update immediately.
Lost shipments and delivery problems
If a parcel is lost in transit, we will investigate and arrange a free replacement, or a refund if you prefer or replacement is unavailable.
A delivery scan does not automatically prevent a non-receipt claim.
For damage, missing contents, or incorrect items, explain the problem and provide photographs if reasonably available. We cover shipping costs associated with resolving transit damage and our fulfillment errors.
Address corrections
Please check your delivery information carefully. Email corrections promptly so we can attempt changes before dispatch.
Reasonable additional redelivery costs caused by an incorrect customer-provided address will be explained and agreed before proceeding. We cover redelivery costs arising from our errors.
Delivery assistance: torlie_karodi@outlook.com